Return Policy
We want you to be completely satisfied with your purchase of Kalba Mushroom Coffee. If for any reason you are not entirely pleased with your order, we offer a hassle-free return policy:
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To be eligible for a return, the item must be unused, unopened, and in its original packaging. Returns are accepted within 30 days of the delivery date.
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If you wish to initiate a return, please contact Amazon Customer Service directly to facilitate the return process. You may be required to provide your order number and reason for return.
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Once the returned item is received and inspected, we will process a refund to your original form of payment. Please note that shipping costs are non-refundable, and return shipping fees may apply.
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In the rare event that your order arrives damaged or defective, please contact us immediately for assistance. We will work swiftly to resolve the issue and ensure your satisfaction.
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We do not offer exchanges at this time. If you would like to replace an item, please follow the return process outlined above and place a new order for the desired item.
Refund Policy
At Kalba, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your Kalba Mushroom Coffee, we offer the following refund policy:
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Unopened Products: If the product is unopened and in its original packaging, you may return it within 30 days of purchase for a full refund.
Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately for a full refund or replacement. We may request a photo of the damage for quality assurance purposes.
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Amazon Orders: For purchases made through Amazon, please initiate the return process through your Amazon account. Once the return is processed, your refund will be issued according to Amazon’s refund policies. Refunds typically appear within 3-5 business days.
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If you have any questions or need assistance with your return, please feel free to reach out to our customer support team at support@kalba.life.